At our core, customer satisfaction is our utmost priority. We take immense pride in the craftsmanship of our products, and we want you to love your purchase. Because our products are made to order, we have established the following policies to ensure a fair and smooth experience for everyone.
1. Made-to-Order & Refund Policy
Because each of our products is custom-crafted specifically for you upon ordering, we do not offer refunds for change of mind, buyer’s remorse, or ordering mistakes after 24 hours of order being placed.
Please Note: Once an order is placed and goes into production, it cannot be canceled or refunded due to its highly personalized nature.
2. Exchange Policy
We want to make sure you get exactly what you wanted. While we cannot offer refunds, we do accept exchanges under the following condition:
- Like-for-Like Only: Exchanges are strictly accepted for the exact same product (e.g., if you need a replacement of the same item due to a minor sizing or fit issue, where applicable).
- To initiate an exchange, please contact our support team within 7 days of receiving your item.
3. Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or isn’t what you ordered, please let us know immediately. We will do everything in our power to correct the issue for you.
- Our Promise: If we made a mistake, we will fix it. We will happily replace, repair, or correct the issue at no additional cost to you.
- Exceptions for Returns: In special, rare instances where a manufacturing defect cannot be resolved through a replacement or repair, we may approve an exception for a return and subsequent refund. These are evaluated on a case-by-case basis.
4. Our Lifetime Warranty
We stand behind the quality of our work for the long haul. We proudly offer a Lifetime Warranty on our products.
This warranty covers:
- Manufacturing defects in materials and craftsmanship.
- Structural failures under normal, intended use.
Note: This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modifications.
How to Start a Claim or Exchange
If you need to request an exchange, report a damaged item, or file a warranty claim, please follow these simple steps:
Review: Our team will review your request within 2-3 business days and guide you through the next steps and returns.
Email Us: Reach out to our customer support team at [email protected].
Provide Details: Include your Order Number, a brief description of the issue, and clear photos of the product (especially if it is damaged, defective, or a warranty issue).